Shipping & Returns

Shipping Costs and Conditions

We will try our best to dispatch items the next day when purchased before 1pm Monday - Thursday, if this is not possible your parcel will be dispatched within 72 Hours of placing your order.

 

Friday orders placed before 1pm:

We try our best to dispatch that day.

If you are in a hurry for the item/s please contact us and we will tell you whether

same/next day dispatch is possible.

 

Orders placed after 1pm Friday, on Saturdays, Sundays and Bank Holidays

will be dispatched within the next 2 working days.

 

Prices can and will change to keep in line with UK postage costs.

These changes will be made without prior notice.

 

Shipping Costs are as follows:

 

Within the UK

 

1-10  Items - Standard 2nd Class Postage  £3.50

1-5    Items - Standard 1st Class Postage    £4.25

6-10 Items - Standard 1st Class Postage    £6.00

 

Next day delivery ordered before 1pm Monday - Thursday £9.99

(Next Day delivery is not possible for Shoes or X-Pole products)

 

X-POLE Sets £11.75 - Delivery times vary - please contact us for estimated delivery times.

X-STAGES £60.00 - Delivery times vary - please contact us for estimated delivery times.

 

Personal Collection or Delivery - BY APPOINTMENT ONLY - FREE

Offline Payments - FOR SHOW PAYMENTS ONLY - FREE

PLEASER SHOES ONLY - UK DELIVERY - £3.95 - 6-10 BUSINESS DAYS

CLICK & COLLECT - SHOW COLLECTION ONLY - FREE

Royal Mail Europe Zone - Excluding the UK

 

We ship to the following countries...

Albania, Denmark (EU) Kyrgyzstan, Russia, Andorra, Estonia (EU) Latvia (EU)    

San Marinom, Armenia, Faroe Islands, Liechtenstein, Serbia Austria (EU)    

Finland (EU)  Lithuania (EU) Slovakia (EU) Azerbaijan, France (EU)  

Luxembourg (EU)  Slovenia (EU) Azores (EU) Georgia, Macedonia, Spain (EU)

Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)  Belarus  

Gibraltar (EU) Malta (EU) Belgium (EU)  Greece (EU) Moldova, Tajikistan, Bosnia, Herzegovina, Greenland, Monaco (EU) Turkey  

Bulgaria (EU)  Hungary (EU) Montenegro, Turkmenistan,  Canary Islands, Iceland, Netherlands (EU)  Ukraine Corsica (EU) Irish Republic (EU) Norway  

Uzbekistan Croatia (EU)  Italy (EU)  Poland (EU)  Vatican City State Cyprus (EU)  Kazakhstan, Portugal (EU) Czech Republic (EU) Kosovo  Romania (EU)

The following prices are for Europe Zone Tracked and Signed for (Country Dependant)

 

Shipping  1-2 items:  £11.00

Shipping  3-4 items:  £13.50

Shipping  5-6 items:  £14.50

Shipping  7-8 items:  £16.50

Shipping  9-12 items:  £18.50

Shipping 13-16 items:  £20.00

Shipping  17-20 items:  £22.50

​Royal Mail Region 3 - Rest of the World 

The following prices are for the rest of the world and will be sent

Tracked and Signed when possible (Country Dependant)

Shipping  1-2 items:  £13.50

Shipping  3-4 items:  £15.50

Shipping  5-6 items:  £18.00

Shipping  7-8 items:  £20.00

Shipping  9-12 items:  £22.00

Shipping 13-15 items:  £25.00

Shipping  17-20 items:  £27.50

 

X-Pole Shipping Rates

UK ONLY - Pole Sets Shipping - £11.75 - X-Stage Shipping  £60.00 - Accessories from £7.50 - £19.99

 

European & UK Non Mainlaind X-Pole  Pole Sets / Accessories Shipping Cost & Zones:

Eurozone 1:  £22.50 - Northern & Southern Ireland

Eurozone 2: £25.00 - Belgium, France, Germany & Netherlands 

Eurozone 3: £30.00 - Austria, Denmark, Isle of Man, Isle of Wight, Italy, Spain, Sweden,                                              Luxembourg & Estonia.

Eurozone 4: £35.00 - Portugal

Eurozone 5: £45.00 - Greece, Finland, Hungry & Poland 

Eurozone 6: £60.00- Guernsey, Jersey, Latvia, Slovakia & Slovenia

Eurozone 7: £65.00 - Norway & Switzerland.

European X-Stage Delivery Prices

Eurozone 1-6: £160.00 - See above

Eurozone 7: £180.00 - (Norway & Switzerland)

Please contact us directly for bulk buy orders.

European and International X-Pole Accessories Shipping

Please contact us for a shipping quote when ordering X-pole Accessories as these vary depending on items ordered and shipping country.

Please note some non mainland islands will incur additional shipping fees these include but are not limited to St Martin/St Maarten, Islands in the Caribbean, and The Maldives.

Please Note orders sent to a PO BOX can't be sent tracked or signed therefore appropriate insurance cannot be added to these parcels. All recipients using a PO BOX do so at their own risk - Pole Sweet Pole will not be responsible for any loss or damage accrued when using a PO BOX delivery address

 

Local taxes and charges that may be applied are the responsibility of the recipient. We cannot provide an estimate of what they may be. Please contact your local customs office for further information.

 

For overseas parcels that are undelivered and returned to us: shipping costs will be deducted from any moneys returned. Any undelivered parcels may also incur an admin fee but this is down to our discretion.

Pleaser Shoes Shipping Options

UK Shipping - If you are ONLY purchasing Pleaser shoes please select the 2nd Class shipping option at checkout but be aware that Pleaser shoes can take 6-10 days for UK delivery, if you are purchasing other items as well as Pleaser shoes please select the relevant shipping option for your order and shipping destination.

Non UK Surcharge - For European orders an £8.50 surcharge is added and for the Rest of the World a £10.00 surcharge is added. All Pleaser Shoes come directly from the supplier so taxes may apply (Country depending) please check with your local tax office for charges - All taxes and import charges are the responsibility of the customer.

​​

Europe and the Rest of the World Shipping - Please select the relevant shipping charge for the number of items purchased

Delivery Times - All orders take 6-10 days to be delivered. (Country depending)

 

PLEASE NOTE: All Pleaser shoes, returns are subject to a 20% restocking fee and exchanges are subject to a 20% restocking fee and cost of redelivery as stipulated by our supplier. All costs occurred due to refunds or exchanges are to be paid for by the customer.

DryHands Studio Packs

DryHands Studio Packs - For non UK addresses there is a small surcharge added to cover the additional cost of shipping these are £2 for Europe and £4 for the rest of the world.

Pre-Orders

All Items Pre-ordered will be dispatched the day they arrive at Pole Sweet Pole HQ.

All items purchased at the same time will be dispatched together in the one parcel unless otherwise pre-arranged with us.​​

EXOTIC WEAR IS NON REFUNDABLE - Under the Consumer Contracts Regulations Underwear is not permitted to be returned for a refund or an exchange unless faulty.

All exotic wear sales are final.

 

We will do our best to help you when it comes to you not being happy with any of the items you receive. Please contact us immediately so we can help you solve the matter as we want you to be happy with your purchases.

 

All items are checked thoroughly for defects before they are packed and sent to you.

Please take care when trying garments on,

If the item purchased is clearly too small for you then could we please ask that you don't attempt to try it on as any item damaged in this way cannot be exchanged or refunded.

 

If you need to return your item/s for any reasons please contact us at sales.polesweetpole@gmail.com within 72hrs of receiving your parcel to let us know what’s wrong and how you would like to proceed.

Undergarments should always be worn when trying on all Pole Wear. Items that appear worn will not be eligible for an Exchange or Refund.

 

All items returned must be in their original unworn condition

with original packaging and tags still attached.

 

Upon us receiving your return the items will be checked and either a replacement sent or your money minus the postage will be refunded to the account it was paid from.

 

With the exception of faulty items the customer is responsible for all return and re-shipping costs.

 
Pole Sweet Pole Logo - Shippings & Returns

COVID-19 ANNOUNCEMENT!

Due to the current pandemic, social distancing rules and now lockdown in the UK dispatching orders have not only become more difficult but also now dangerous.

Because of this, we are sad to inform you that Pole Sweet Pole will not be processing any more orders until further notice.

This decision has not been made lightly! We really hope we are a back up and running again soon and fingers crossed we are all poling again with our pole buddies before you know it.

Stay safe and stay home.

Happy Isolating from Mr & Mrs Sweet